Shipping and Returns

While we endeavour to supply accurate information on this site, errors and omissions may occur. TopCatch HQ Limited ("TopCatch") does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

TopCatch reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, TopCatch makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

Delivery Charges

Unless TopCatch specifically identifies otherwise, our delivery costs are as follows:

Auckland – shoebox parcel up to 5kg - $5.95 (including Rural addresses)

Auckland – over 5kg or over a shoebox size - $9.95 (including Rural addresses)

North Island – outside Auckland up to 5kg - $6.95 (including Rural addresses)

North Island – outside Auckland over 5kg or over a shoebox size - $9.95 (including Rural addresses)

South Island – up to 5kg - $9.95 (including Rural addresses)

South Island – over 5kg or over a shoebox size  $14.95 (including Rural addresses) please note this costs us over $20

Large Bulk items are not covered by our Courier Post service and could involve extra shipping charges.


Delivery and Delivery Period

If you purchase before 2pm on a weekday, we will do our best to get the goods out that day using our courier post 24 hour service.  (South Island and rural addresses can take longer).

Once we have shipped your goods we will send you the courier post tracking details so you can track your parcel online.

Courier Post can ship to PO Boxes so we do encourage this for security where you wont be home.

If there is for any reason a delay in getting your product shipped to you, we will contact you to let you know the situation.

The goods become the recipient’s property and responsibility once they have been delivered to the specified delivery address.  If goods are lost or damaged in transit, please contact us within 7 business days at website@topcatch.co.nz.   We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

 

Returns and Refunds

At TopCatch we offer a Money Back Guarantee for our online purchases.  If you change your mind about a product, or received the wrong product, you can return the product as long as:

  • You do so within 28 days of receiving the product
  • Provide proof of purchase for that product
  • And send it back in an unused condition in its original packaging.

TopCatch can offer you replacement goods or a refund if you wish

Damaged or faulty goods

Consumer Guarantees Act 1993 and Fair Trading Act 1986 – these acts set out the law to protect your rights as a consumer.  TopCatch adhere to good practice as set out by these acts.

When you receive product that is either faulty or damaged, we will at our discretion either;

  • Repair the product
  • Replace them with new product
  • Or in some cases offer a refund

How to return damaged or faulty goods

When you return a product to our dispatch store, it is the consumers cost to return items in all instances.

To make a return, please contact us first at the details listed at the top of this page.  From there we can check our records and give you further instruction.  Please note that all returns must come with their original packaging and you must be able to provide the appropriate proof of purchase.